Premier Vault

General – FAQ

Why would I use Online Backup & Sharing?

For a number of reasons including...

• Anytime, anywhere access to uploaded files, folders, and backups from any internet attached computer.
• Easily share files or groups of files (including large files) to multiple recipients in customizable folders.
• Real, "set it and forget it" off-site protection of your valuable documents/files.
• It’s very affordable (3GB are free) and each offer covers multiple computers.
• The service is easy to use.

What exactly is the Online Backup & Sharing Service?

The Premier Vault service includes two primary services (protection and sharing) with a single subscription and single log on. The service includes the following three applications:

Online Backup is software downloaded to your personal computer. Once installed the software automatically backs up selected files and folders to your online storage location. Backup files and folders can also be restored. The backup software can be downloaded to multiple computers. Each computer can have its own backup parameters.

Online Sharing via web – after logging into your account subscribers can selectively upload and download files and folders to their private account from the Online files section. You can send password-protected invitations containing links to your files and folders for friends, family and business associates. If you receive an invitation you can view, download, upload, and change files depending on the permissions granted to you by the person who sent you the invitation. The Online sharing application allows you to share files, photos, personal videos, music, and more without the problems associated with email attachments. From the Online Sharing web site you can access your Online Backups by computer and even do a restore. The Online Sharing website supports most common web browsers and computers (including Apple computers) that have access to the internet.

Online Sharing via your desktop with Vault Explorer - Vault Explorer works with Microsoft operating systems, and must be installed on your personal computer(s). Once installed, you can right click on a file or folder to share it instantly. You can also upload, download, and restore files by selecting the file or folder you’d like and dragging it to your online account from your desktop.

What is the difference between online backup and online sharing?

Think of your online backups as continual process that occurs and something that you don’t mess with unless you lose or need access to your information. Think of Online Sharing as a way to quickly and conveniently access and share files and or folders that you want to access remotely or share with unique groups of people or individuals.

Which Online Backup & Sharing option should I select?

If you have just one computer, the 3GB offer may be enough to start off with. You can always upgrade to the next level should you start to reach your capacity limit. If you have multiple computers you will likely need 30GB option. Upgrade to the unlimited service if you have multiple computers and you are reaching the 30GB limit or if just don’t want to worry about capacity limitations. Your capacity reflects you backups plus your uploaded files for sharing.

What happens after I sign up for the service?

Once you select the Online Backup & Sharing option, you will then create an account, which will include your user ID and password. When you click on "submit" on the sign up page, a process will begin to install the Online Backup and Vault Explorer clients to your computer. You will then see two new icons on your desktop: Online Backup and Vault Explorer. You will now also have access to the web-based vault any time you login.

What platforms does the service support?

What file types can I backup and share?

Any and all file types that are not in a "locked" state and that meet our terms of use, i.e. you cannot upload illegal, pornographic, copyrighted materials, etc.

Can I access my backups and online files from a single screen and login?

Yes, as long as you have an internet connection.

Can I access my vault from any location?

Yes, if you have an Internet connection.

Can I use my Online Backup & Sharing account on more than one computer?

Yes, just login as normal from the computer you want to protect and share from and click on "go to Download Software".

Is Online Backup and Sharing secure?

Security of your information is of primary importance to Premier Vault. We utilize many levels of security. First, when you sign up, you determine your secret User Name and Password and secondary identification questions (to allow you to recall a forgotten password). Our system permits entrance only to authorized User Name and Password customers. Second we use secure Internet connections with 128 bit advanced encryption standard to encode and secure every transmission to and from your Vault. Encryption is a method of taking your data in an electronic form and scrambling its contents so that if the transmitted information is somehow intercepted it would be unusable. Third, we strip the "metadata" from your information and store it separately as well. Metadata is the information you don't see that describes each page of your information. Using this extraordinary process we make your information even more secure. Fourth, your information is stored on Premier Vault' servers at a remote, very secure and heavily protected managed server facility. Premier Vault utilizes best in class enterprise level hardware, software, and security protection equipment that resides in an enterprise class data center. The data center is equipped to offer some of the highest level of protection and services available so as to insure our customers get continued access. Fifth, Premier Vault uses the SSL (Secure Socket Layer) certification process to increase your trust and confidence in secured transmission of data over the Internet.

Where is my information stored?

Your information is stored on Premier Vault' servers at a remote, very secure and heavily protected managed server facility. Premier Vault utilizes best in class enterprise level hardware, software, and security protection equipment that resides in an enterprise class data center. The data center is equipped to offer some of the highest level of protection and services available so as to insure our customers get continued access.

Is there "Help" within the Premier Vault Online Backup and Sharing application?

Yes.

Does Online Backup and Sharing require a high speed internet connection?

No, but it is highly recommended.

Online Sharing - FAQ

Do the recipients of shared files or folders have to subscribe to the service?

No, they will get and email saying that you shared something with them. They simply cut the password out from the body of the email, click on the link provided, and then paste in the password to receive your share.

How do I share files or folders with others?

You can do it by logging into your account and clicking on your online files, or you can click on the "Vault Explorer" icon on your desktop. See the sharing tutorials for a quick visual explanation.

What is the difference between sharing via the web vs. sharing using the Vault Explorer desktop client?

The Web-based method allows you to use any computer to access and share documents. The Vault Explorer client provides a drag-and-drop upload and right click share from your desktop. (See tutorials for a demonstration).

Can I see who accessed the file or folder that I shared?

Yes, from the Extras tab in the vault.

Can I cut and paste multiple email addresses to easily share documents/files to multiple people?

Yes.

What are the two different types of access that I can provide for each share?

You have "Read Only" or "Read + Upload" options. Use the Read + upload option if you need someone to make edits and then upload the changed document back to the vault as a way to collaborate on documents.

Can I put a time limit or expiration on a shared file or folder?

Yes, by date.

Can I see a thumbnail view of pictures or documents that are in my Vault?

Yes.

Can I view the history of what files have been uploaded and downloaded?

Yes.

Can I designate a unique (easy to remember password) to a folder or file that is accessed often?

Yes, via the Vault Explorer client.

Online Backup - FAQ

What is online backup?

Online Backup is a process to automatically store a second copy of your valuable documents offsite, away from the threats of fire, theft, etc. with the ability to access and restore those documents from any location, to any computer.

I have an external hard drive for my backup, why do I need the Premier Vault service?

An external hard drive is good but it does not provide offsite protection in a multi-million dollar data center with accessibility from any Internet connection and is venerable to flood, fire, or theft.

Can I back up my external hard drive in addition to my computers?

Yes.

How long will it take to backup my files?

That depends on a number of factors including, the amount of data being backed up, the upload speed of your internet service provider, and if it is your first backup on the computer. Note, your first backup will take longer but after your first backup is completed, subsequent backups will go much quicker.

Can I pause a backup session in process and then resume the backup later?

Yes.

Can I backup more than one computer?

Yes, simply login to your account from the computer that you want backed up and download the Backup client to the computer.

Can I see each computer that has been backed up?

Yes, simply login to your account from any computer and go to "Backup Info".

Can I schedule the time for my backups to start?

Yes, from the Backup client on your desktop you will select which files you want backed up and then select how often and when you want the backups to start. See Backup tutorial.

Can I see if my backups are successful?

Yes, from the history tab of the Online Backup client.

Can I backup multiple versions of a file?

Yes, you can select between 2 to 30 versions of a file. A version of a file is a file that has been changed over time and you have a need to go to a previous (older) version.

How do I back up my Microsoft Outlook email?

Click this document for instructions on how to backup your MS Outlook PST files.

Online Restore – FAQ

How do I restore files that were backed up to my Vault?

Login to your vault from the computer that you want to restore to and then click on "Backup Info" and select restore on the file or folders or computer that you want to restore to. You can also restore from the Online Backup client as well by selecting the restore tab.

Can I restore my files from any location to any computer at any time?

Yes, with an internet connection.

Can I restore a specific file or folder now and do a full restore later?

Yes.

Managing My Account - FAQ

Can I add additional storage to my Premier Vault service without interruption?

Yes, just log in to your account and go to Upgrade Vault.

Why does the capacity bar read a total capacity of 250GB when I have an unlimited account?

We wanted to give you some idea as to how much capacity you are using with a bar graph. If you go beyond 250GB then it will continue to increase in increments of 250GB. A request to add more space may be necessary by sending an email to support@premiervault.net if you exceed 250GB.

How do I cancel my subscription?

Just log in to your account and go to the cancel service option.

If I cancel my subscription and want to reinstate it later, will my data still be there?

After 30 days your data will be purged from the vault.

Will my Online Backup and Sharing service cancel if my credit card is cancelled or expired?

Yes, so it is important to keep a valid credit on file.

Can I change the credit card for my paid subscription?

Yes, just log in and go to Edit Payment Information.

What if I forget my Username or Password?

Just click on the Forgot your Password link, enter your username, and an email will be sent to you with information to get you back up and running. You can also send an email to support@premiervault.net.